Shipping & Delivery
Your items are usually shipped within 48 hours of placing your order. We’ll send you an email when we ship, and let you know the ‘Track and Trace’ label number.
Money Back Guarantee
If you change your mind about your purchase, we will be more than happy to offer you an exchange, voucher or refund as long as:
- You return the product within 28 days of purchase
- You originally purchased the product with the intention of keeping
- You provide proof of purchase
- The item is unused and in it’s original packaging
Refunds
We can only issue a refund or voucher by request when the item is unused and in its original packaging.
Faulty Products
Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:
- repair the product; or
- replace the product; or
- give you a full refund.
How to make a Warranty Claim
If you wish to return your product or require a replacement then the FASTEST way is to lodge a request. Then just follow the simple instructions to create your product return / replacement request. Once your request is lodged we will check our records and contact you as soon as possible. Please note that we do not pay for shipping costs of returning items to our returns depot.
Payment, Pricing & Promotions
We use PayPal to accept Visa or Mastercard payments so you can be sure your details are kept safe and secure. All payments are in Australian Dollars and you’ll see the name Marine Deals appear on your cardholder statements for any transactions made through this website.
Marine-Salt-Away is not liable for any customs / excise tax / GST on any orders shipped outside of New Zealand. Australian customers may be subject to GST collected by Australian authorities for orders over A$1000.
Viewing Orders
It’s easy to view your order. When you placed your order you’ll have received a confirmation email which gives a link to your order. Alternatively you can simply login to your account.
Updating Account Information
If you want to update your account details just login.
Talk to us
At Marine-Salt-Away we want to hear from you. Email us at: info@marine-salt-away.com.au
